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Information Technology Edition 2021-2022
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IT Professional Recruitment in NZ & AUS

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Offshore Staffing Solutions

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Outsource an IT
Project

About Us

New Zealand's leading technology and IT recruitment experts

Clearline Jobs specializes in IT recruitment for New Zealand, helping both local and international companies find highly skilled IT and technology professionals on a contract and permanent basis.

We have a wide network of IT professionals across all levels of technical expertise and across a wide range of functional areas, including IT project management, development, IT infrastructure, networking, data warehousing, e-commerce, IT security, database administration, and engineering.

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Travel Agent Services

Dedicated Full Time Employee Salary: NZ$ 10/ hr to NZ$12/hr

NEW ZEALAND

Activity Centers and Tour Operators Service

Dedicated Full Time Employee Salary: NZ$ 10/ hr to NZ$12/hr

NEW ZEALAND

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An average-sized tour company can receive up to 100 calls per day; customer service calls, sales calls, questions, and more. Isn’t there something better you can be doing with your time than answering the same questions over and over again? We free up the time you’d spend on your phone calls, allowing you to spend that time on more productive or meaningful things. Spend that time building your company, spending it with your family, or anything else you want to do.

  • Are you tired of losing sales when you can’t get to your phone?

  • Our professional call center will engage with your guests, listen to their needs and provide exceptional customer service on your behalf

  • We own our own call center – we don’t outsource a single call

  • Trained in inbound call sales techniques, our agents will get you more sales than any other Call Center

  • Our agents are trained to mimic your company – following your procedures

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Our Travel Call Center and Reservation agents are experienced professionals with an in-depth understanding of reservations, fare rules. They can comfortably work on your chosen CRS/GDS systems such as Amadeus, Galileo, Sabre, World Span etc. We also have skilled ticketing agents with IATA certification. 

Our Travel Call Center and Reservation agents very well understand best routings, frequent flyer programs, airline alliances, benefits of elite status on airlines, baggage policy and very good understanding of the product quality each airline offers in its different classes of service. Using this knowledge our Travel Call Center and Reservation agents are able to give a credible recommendation to your customers in helping them make a reservation.

Call Center Services for Hotels & Motels, 

Dedicated Full Time Employee Salary: NZ$ 10/ hr to NZ$12/hr

NEW ZEALAND

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It is often observed that in small and mid-sized hotels front desk staff is expected to attend to incoming calls, a lot of which may be from prospective customers who need to ask some questions before they make the reservation with you.  Now, when the same staff is occupied attending to the guests at the front desk, chances are that the calls will go either unanswered, will not get answered in a timely manner or will get answered in a hurry. These unanswered or mishandled calls may be costing you much more in new business than you even realise. And of course, when your front desk staff is constantly distracted by ringing phones, they can’t give your in-house guests the undivided in-person attention they deserve.
 
 

Another challenge these hotels face is the absence of round-the-clock reservations support. As a hotel, you depend heavily on international customers who may call you outside your business hours and if you are not answering those calls, you can rest assured that someone in your competition is.  

Partnering with us makes sure that you are able to give dedicated in-person attention to your current guest and unparalleled support to your prospective customers.  

We offer 24×7 Hotel Reservations 
Call Center Solution, delivered by our team of highly skilled and professionally trained reservation experts who answer all your incoming calls promptly and courteously to provide assistance to your prospective guests. Our objective is to convert more calls to confirmed bookings and maximize revenues through up-sell and cross-sell while improving overall guest satisfaction, something your multi-tasking staff can’t always concentrate on and can find overwhelming among other duties they handle.  

Our solution especially benefits small and mid-sized hotels for whom it does not make economic sense to have round the clock dedicated reservations team in-house. The other advantage you is that we can easily tailor our services to meet the unique needs of your property that larger call centers don’t always accommodate.  

24×7 Reservations & Information 
Most of the people in our reservations team are experienced professionals from the hospitality background and are very familiar with how things work in the industry. Every call is answered in a structured way with the aim of converting more calls to bookings, achieving highest room occupancy and maximising average room rate through cross-selling and upselling. We help you get more direct booking and save on hefty OTA commissions. We respond to all your prospective guests’ questions about hotel’s amenities, availability, rates, benefits of different package plans, hotel’s cancellation policy etc. so that they can take an educated decision. Our superior support helps you project a polished and professional image of your hotel, setting the stage for better ratings on review sites like TripAdvisor. Integrating with your online booking system, our reservation experts can change or cancel existing reservations, process new reservations for future guests and can even process payments over the phone.  

24X7 Hotel Telephone Operator 
We offer off 24×7 Telephone Operator Sevice wherein we answer incoming calls & direct calls to guest rooms, staff, or departments through the switchboard or PBX system. We can take room service and maintenance requests and coordinate with your staff to get them executed satisfactorily. Message taking, wake-up call, and directory services for your hotel guests are some of the other functions we can render. 

CONTACT US

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96 Flat Bush School Road, Flatbush

Auckland 2019

New Zealand

Ph: +64-9-8894179

Mob: +64-221549729

support@clearlinejobs.com

www.clearlinejobs.com

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