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Call Center and Reservation Specialists for Travel Agencies

Call Center
  • Booking and Reservations

  • Up-sell & Cross sell

  • Itinerary Research and Planning

  • Changes and Cancellation

  • Special Requests

  • Customer Services

  • General Enquiries

  • Loyalty Program Queries

  • VIP Customer Hotline

  • Live Chat Support

  • Email Helpdesk

Back Office
  • Ticketing

  • Suppliers & Agencies coordination

  • Accounts Payable Management

  • Accounts Receivable Management

  • Queue Monitoring and Management

  • Loyalty Program Administration 

  • Air, Train and Hotel Bookings

  • Flower/Gift delivery

  • Dining Reservations

  • Secretarial Services

  • Taxi and Local transport

  • Event Tickets

  • Translations

Hotline Consultant

Our Travel Call Center and Reservation agents are experienced professionals with an in-depth understanding of reservations, fare rules. They can comfortably work on your chosen CRS/GDS systems such as Amadeus, Galileo, Sabre, World Span etc. We also have skilled ticketing agents with IATA certification. 

Our Travel Call Center and Reservation agents very well understand best routings, frequent flyer programs, airline alliances, benefits of elite status on airlines, baggage policy and very good understanding of the product quality each airline offers in its different classes of service. Using this knowledge our Travel Call Center and Reservation agents are able to give a credible recommendation to your customers in helping them make a reservation.

Travel companies usually sit on mountains of valuable customer data, such as saved preferences, past buying history and Loyalty Program membership. Our Travel Call Center and Reservation agents can utilize this data to identify current and future cross-sell and upsell opportunities and make other relevant offers, boosting your overall revenue and increase your AOV by 15-30%. For instance, someone buying just air tickets can be cross-sold a hotel booking or car rental or they can educate your customers about the importance of travel insurance cover and offer the best deal available.

Flexible Hiring Models That Suit Your Needs
Onsite Team

You can hire Assistants from us to build an onsite team. We’ll help you put together the team in the most efficient way possible. We have a good track record of deploying Assistants at client locations.

Different businesses have different needs. Your requirements could be entirely unique from others.

Our pricing plans to hire developers are woven around that diversity of requirements.

Whether you are an early-stage startup, a medium-sized retailer, or a multinational company, we have suitable hiring plans for every client.

Managed Dedicated Team

Create a team of assistants to work dedicatedly work on your project. The team will be based in the offices of Cleatline Jobs.

Extended Team

Hire assistants to extend your existing team. We s will add expertise and efficiency to your team.

Dedicated Assistant

Hire an assistant whto works dedicatedly on your projects. Recommended for smaller projects, this plan includes fixed-price and hourly billing options.

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