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Call Center & Booking Experts for Tour Operators

Call Center
Services
  • Booking and Reservations

  • Up-sell & Cross sell

  • Itinerary Research and Planning

  • Changes and Cancellation

  • Special Requests

  • Customer Services

  • General Enquiries

  • Loyalty Program Queries

  • VIP Customer Hotline

  • Live Chat Support

  • Email Helpdesk

Back Office
Services
  • Ticketing

  • Suppliers & Agencies coordination

  • Accounts Payable Management

  • Accounts Receivable Management

  • Queue Monitoring and Management

  • Loyalty Program Administration 

Concierge
Services
  • Air, Train and Hotel Bookings

  • Flower/Gift delivery

  • Dining Reservations

  • Secretarial Services

  • Taxi and Local transport

  • Event Tickets

  • Translations

Hotline Consultant

Travellers usually do not have a set destination in mind when planning trips, nor do they always know much about the destinations. What further complicates the selection process is that Itineraries and packages offered by different Tour operators often look alike.



During research when travellers contact one of your representatives, they are on an inspiration quest, looking for answers, advice and guidance. If your representative is not able to highlight the added value you bring to the table as opposed to what your competitors offer, they will continue their search.



Our highly knowledgeable Travel Call Center Agents not only answer your customers’ questions about your services but also act as true travel consultants to help them select the most suitable itinerary for a memorable experience. They engage your prospects in pertinent discussion to better understand their preferences and requirements such as dates, destinations, budget, the profile of travellers, activities they wish to engage in etc. and accordingly advise them on what destination itinerary and tour package would be best suited.


Our Travel Call Center agents guide them on a whole array of excursions, adventure activities, local markets & culture, geography or whatever else interests and actually matter to your customers to portray a verbal picture of a fresh, new, extraordinary travel experience that your tour packages offer, thus stimulating your customers’ interest in booking with you.


Our Travel Call Centers Experts also share some valuable tips that any traveller would appreciate. For instance, a customer who has booked a trip to Paris for the weekend is going to appreciate finding out about Seine river trips for the free salsa dancing meet ups there in summer nights!


The way our travel call center Experts are able to trigger a strong emotional desire to travel to a destination is way beyond what just photos, content or casual browsing on your website can achieve.

Coding
Flexible Hiring Models That Suit Your Needs
Onsite Team

You can hire Assistants from us to build an onsite team. We’ll help you put together the team in the most efficient way possible. We have a good track record of deploying Assistants at client locations.

Different businesses have different needs. Your requirements could be entirely unique from others.

Our pricing plans to hire developers are woven around that diversity of requirements.

Whether you are an early-stage startup, a medium-sized retailer, or a multinational company, we have suitable hiring plans for every client.

Managed Dedicated Team

Create a team of assistants to work dedicatedly work on your project. The team will be based in the offices of Cleatline Jobs.

Extended Team

Hire assistants to extend your existing team. We s will add expertise and efficiency to your team.

Dedicated Assistant

Hire an assistant whto works dedicatedly on your projects. Recommended for smaller projects, this plan includes fixed-price and hourly billing options.

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