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Call Center and Booking Experts for Car Rental Companies

Call Center
Services
  • Booking and Reservations

  • Up-sell & Cross sell

  • Itinerary Research and Planning

  • Changes and Cancellation

  • Special Requests

  • Customer Services

  • General Enquiries

  • Loyalty Program Queries

  • VIP Customer Hotline

  • Live Chat Support

  • Email Helpdesk

Back Office
Services
  • Ticketing

  • Suppliers & Agencies coordination

  • Accounts Payable Management

  • Accounts Receivable Management

  • Queue Monitoring and Management

  • Loyalty Program Administration 

Concierge
Services
  • Air, Train and Hotel Bookings

  • Flower/Gift delivery

  • Dining Reservations

  • Secretarial Services

  • Taxi and Local transport

  • Event Tickets

  • Translations

Hotline Consultant

In the highly competitive online environment where customers often make their decisions based primarily on the price, many USP’s of your Car rental service is often lost on your customers. Our Travel call center and Live chat agents for Car Rental companies can answer any questions your customers may have regarding your car rental service, highlighting the benefits of booking through you.



We give your customer comprehensive information on your rental terms and conditions, explain to them if auto insurance is included, what are the different types of insurance etc. We can send quotes and make reservations for your customers. We help you generate additional revenue by upselling to your customers a premium category car or cross-sell add-ons to them such as Insurance, GPS, mobile phone, baby seats etc.



We offer breakdown assistance by coordinating between your customers and your roadside assistance partner. When needed, we arrange alternate transport for your customers in the event of a breakdown or an accident.



For offsite locations, we can answer customer calls for shuttle pick-up and coordinate with your drivers to arrange pick-ups.



We can also coordinate with your travel agency/tour operator partners to send them quotes, make reservations and send vouchers to them besides doing reconciliations and handling billing and invoicing.

Coding
Flexible Hiring Models That Suit Your Needs
Onsite Team

You can hire Assistants from us to build an onsite team. We’ll help you put together the team in the most efficient way possible. We have a good track record of deploying Assistants at client locations.

Different businesses have different needs. Your requirements could be entirely unique from others.

Our pricing plans to hire developers are woven around that diversity of requirements.

Whether you are an early-stage startup, a medium-sized retailer, or a multinational company, we have suitable hiring plans for every client.

Managed Dedicated Team

Create a team of assistants to work dedicatedly work on your project. The team will be based in the offices of Cleatline Jobs.

Extended Team

Hire assistants to extend your existing team. We s will add expertise and efficiency to your team.

Dedicated Assistant

Hire an assistant whto works dedicatedly on your projects. Recommended for smaller projects, this plan includes fixed-price and hourly billing options.

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