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Travel Executives to do the Costing and prepare itineraries

Call Center
Services
  • Booking and Reservations

  • Up-sell & Cross sell

  • Itinerary Research and Planning

  • Changes and Cancellation

  • Special Requests

  • Customer Services

  • General Enquiries

  • Loyalty Program Queries

  • VIP Customer Hotline

  • Live Chat Support

  • Email Helpdesk

Back Office
Services
  • Ticketing

  • Suppliers & Agencies coordination

  • Accounts Payable Management

  • Accounts Receivable Management

  • Queue Monitoring and Management

  • Loyalty Program Administration 

Concierge
Services
  • Air, Train and Hotel Bookings

  • Flower/Gift delivery

  • Dining Reservations

  • Secretarial Services

  • Taxi and Local transport

  • Event Tickets

  • Translations

Hotline Consultant

Partnering with us makes sure that you are able to give dedicated in-person attention to your current guest and unparalleled support to your prospective customers.  We offer 24×7 Hotel Reservations Call Center Solution, delivered by our team of highly skilled and professionally trained reservation experts who answer all your incoming calls promptly and courteously to provide assistance to your prospective guests. Our objective is to convert more calls or emails to confirmed bookings and maximize revenues through up-sell and cross-sell while improving overall guest satisfaction, something your multi-tasking staff can’t always concentrate on and can find overwhelming among other duties they handle.


Our agents are experts in the following



Prepare Itineraries & Costing

The duty of a Reservation Agent is to assist customers with planning an itinerary as per the clients preference and budget. Our agents can can either prepare the itinerary on an Excel or a PMS/ CRM used by your company. The agents will have previous experinece in selling various destinations and we can provide you a specific destination specialist if needed.


Make Reservations

The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues.



Provide Customer Service

Reservation Agents must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer.



Sell Services and Product

Selling services and products are also a key duty of Reservation Agents. They are often encouraged to upsell by offering their clients additional services or special packages. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.

Coding
Flexible Hiring Models That Suit Your Needs
Onsite Team

You can hire Assistants from us to build an onsite team. We’ll help you put together the team in the most efficient way possible. We have a good track record of deploying Assistants at client locations.

Different businesses have different needs. Your requirements could be entirely unique from others.

Our pricing plans to hire developers are woven around that diversity of requirements.

Whether you are an early-stage startup, a medium-sized retailer, or a multinational company, we have suitable hiring plans for every client.

Managed Dedicated Team

Create a team of assistants to work dedicatedly work on your project. The team will be based in the offices of Cleatline Jobs.

Extended Team

Hire assistants to extend your existing team. We s will add expertise and efficiency to your team.

Dedicated Assistant

Hire an assistant whto works dedicatedly on your projects. Recommended for smaller projects, this plan includes fixed-price and hourly billing options.

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